Benjamen Walker's podcast "The Theory of Everything" investigates the new world being shaped by the big tech companies. A recent series of three podcasts (instaserfs) looked at what Walker calls the "On-Demand Economy", a development more advanced in the US than elsewhere. An associate of Walker attempts to live by working for Uber, Lyft, Manservant and other online services. He finds working without rights, for very little money and constantly hurried along by staff-facing apps to be a stressful affair. The lack of empathy shown by most of the companies in this space for those who actually provide the service is quite striking. A sobering corrective to the usual line that the customer experience is all important.
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