Music historian, composer and critic Ted Gioia has penned an interesting essay on Substack about being ‘the honest broker’ in your particular field. Someone honest who knows how to get things done, how the particular system works and the key players. No matter how shonky and uncertain the particular field of endeavour, and how many sharks circle in those particular waters, there is always an honest broker, if you look hard enough. Well may we all strive to be that person to our customers, assisting rather than exploiting.